Terms and Conditions
PLEY TERMS OF SERVICE
Effective Date: August 10, 2026
Last Updated: September 12, 2026
These Terms of Service (“Terms”) constitute a legally binding agreement between you and PLEY LLC (“PLEY,” “we,” “us,” or “our”) governing your access to and use of PLEY’s mobile applications, websites, software, artificial intelligence features, professional and client tools, social and community features, payment and tipping functionality, and all other products, features, content, and services that PLEY makes available (collectively, the “Services”).
PLEASE READ THESE TERMS CAREFULLY. THEY AFFECT YOUR LEGAL RIGHTS. THESE TERMS INCLUDE IMPORTANT DISCLAIMERS, LIMITATIONS OF LIABILITY, AND PROVISIONS CONCERNING DISPUTE RESOLUTION, INCLUDING BINDING INDIVIDUAL ARBITRATION AND A CLASS ACTION WAIVER TO THE EXTENT PERMITTED BY APPLICABLE LAW.
By creating a PLEY account, clicking “Agree,” “Agree & Continue,” “Accept,” or a similar button when these Terms are presented, or otherwise affirmatively agreeing to these Terms, you acknowledge that you have read, understood, and agree to be legally bound by them.
If you do not agree to these Terms, do not create an account or use the Services.
If you use the Services on behalf of a salon, business, company, or other organization, you represent and warrant that you have authority to bind that entity to these Terms.
1. ABOUT PLEY
PLEY provides a technology platform designed to connect beauty and personal-service professionals, businesses, clients, and other users and to provide tools for professional networking, discovery, communication, content sharing, professional portfolios, client and service records, reviews, gratuities, artificial intelligence, business tools, and related functionality.
Except where PLEY expressly states otherwise for a particular Service, PLEY is a technology provider.
PLEY is not a salon, barbershop, spa, employer, staffing agency, professional licensing authority, certification body, healthcare provider, medical provider, insurer, bank, financial institution, payroll provider, tax advisor, or provider of beauty or personal services offered by users.
PLEY does not employ, supervise, direct, or control independent professionals using the Services.
Nothing in these Terms creates an employment, agency, partnership, joint venture, fiduciary, franchise, or similar relationship between PLEY and a user solely because that user accesses or uses the Services.
2. ELIGIBILITY
You may use the Services only if you are legally capable of entering into a binding agreement with PLEY.
Unless PLEY expressly permits otherwise, you must be at least eighteen (18) years old or the age of legal majority in your jurisdiction.
By using PLEY, you represent and warrant that:
• you satisfy applicable eligibility requirements;
• information you provide is truthful and accurate;
• you are legally permitted to use the Services;
• your use of the Services will comply with applicable laws and regulations; and
• if you act on behalf of an organization, you have authority to bind that organization.
PLEY may restrict access to the Services where permitted or required by law.
3. USERS AND ACCOUNT TYPES
PLEY serves multiple categories of users.
These may include:
• Clients;
• Professionals;
• Salons and other Businesses;
• Teams;
• Educators;
• Brands; and
• other account types PLEY may introduce.
Different account types may have different features, permissions, eligibility requirements, pricing, visibility, or functionality.
When these Terms refer to “you” or a “user,” they apply to all PLEY users unless a provision expressly applies only to a particular account type.
4. ACCOUNTS
You must provide accurate, complete, and current information when creating and maintaining an account.
You are responsible for protecting your login credentials and, to the extent permitted by law, activity occurring through your account.
You must promptly notify PLEY if you reasonably believe your account has been compromised.
You may not:
• impersonate another person or organization;
• knowingly provide materially false account information;
• create accounts for fraudulent, deceptive, abusive, or unlawful purposes;
• transfer or sell accounts without authorization;
• use another person’s account without permission; or
• circumvent an account suspension, restriction, or termination.
PLEY may request identity, professional, business, payment, or other verification when reasonably necessary for safety, security, payments, fraud prevention, regulatory compliance, or Platform integrity.
Verification does not constitute an endorsement or guarantee of a user.
5. PROFESSIONALS AND BUSINESSES
Professionals and Businesses using PLEY operate independently from PLEY.
Professionals and Businesses are solely responsible for their services and business operations, including:
• maintaining licenses, registrations, permits, certifications, or insurance required by applicable law;
• accurately representing qualifications and experience;
• determining whether they are legally permitted and professionally qualified to provide particular services;
• sanitation, infection control, and safety practices;
• obtaining appropriate client consent;
• determining pricing;
• employment and independent-contractor relationships;
• wages, commissions, leases, payroll, and benefits;
• taxes;
• consumer-protection requirements;
• professional recordkeeping;
• products used or sold;
• services performed; and
• compliance with applicable laws and professional standards.
PLEY does not guarantee that a Professional or Business is licensed, insured, qualified, safe, competent, or appropriate for a particular Client.
Any verification badge or similar designation means only that PLEY completed the verification process described for that designation. It does not constitute an endorsement, guarantee of competence, or warranty regarding services.
6. CLIENTS
Clients are responsible for evaluating Professionals, Businesses, services, products, pricing, reviews, and other information before making decisions.
Clients should independently verify information they consider important.
Clients are responsible for communicating information that may affect the safety or suitability of a service directly to their Professional, including relevant allergies, sensitivities, prior reactions, or other relevant information.
PLEY does not determine whether any particular service, Professional, product, treatment, or recommendation is appropriate for a Client.
7. PROFESSIONAL SERVICES DISCLAIMER
PLEY does not perform beauty, barbering, cosmetology, esthetics, nail, lash, makeup, massage, wellness, medical, or similar professional services.
Those services are performed independently by Professionals or Businesses.
PLEY does not control or guarantee:
• service quality;
• service outcomes;
• Professional competence;
• licensing;
• insurance;
• sanitation;
• products used;
• product authenticity;
• safety practices;
• pricing;
• appointment availability; or
• Client satisfaction.
To the fullest extent permitted by applicable law, users assume the risks associated with selecting, providing, receiving, or interacting in connection with independent professional services.
8. APPOINTMENTS AND USER-TO-USER ARRANGEMENTS
PLEY may provide tools allowing Clients and Professionals to discover one another, communicate, request services, share information, or connect with third-party booking services.
Unless expressly stated otherwise, PLEY is not a party to agreements between Clients, Professionals, or Businesses regarding:
• appointments;
• services;
• prices;
• deposits;
• cancellations;
• no-shows;
• refunds;
• products;
• consultations; or
• other arrangements.
Professionals and Businesses are responsible for establishing and communicating their own policies.
PLEY is not responsible for enforcing those policies unless PLEY expressly agrees to provide a particular enforcement service.
9. CLIENT PROFILES, SERVICE HISTORY AND PROFESSIONAL RECORDS
PLEY may allow users to create, access, maintain, receive, or share information concerning Clients and services, including:
• service history;
• photographs;
• formulas;
• color history;
• products;
• notes;
• preferences;
• appointments;
• allergies or sensitivities voluntarily provided;
• Professional observations; and
• related information (“Client Records”).
Client Records are user-generated tools provided for convenience.
PLEY does not independently verify Client Records and does not guarantee that they are complete, accurate, current, or appropriate for a particular service.
Professionals must exercise independent professional judgment and verify information they consider necessary before performing services.
Clients remain responsible for communicating relevant health, allergy, sensitivity, medication, reaction, or safety information directly to their Professional when appropriate.
Professionals should not rely upon PLEY as the sole source of information necessary to safely perform a service.
To the fullest extent permitted by law, PLEY is not responsible for injuries, reactions, service outcomes, losses, or disputes resulting from inaccurate, incomplete, outdated, misunderstood, improperly entered, unavailable, or improperly relied-upon Client Records.
Users are responsible for independently retaining records that they are legally or professionally required to maintain.
10. ARTIFICIAL INTELLIGENCE AND AUTOMATED FEATURES
PLEY may provide artificial intelligence, machine-learning, automated search, recommendations, matching, generation, summarization, analytics, predictions, assistants, chatbots, or similar technologies (“AI Features”).
AI Features may assist with matters including:
• search and discovery;
• Professional matching;
• beauty-related information;
• content creation;
• communications;
• marketing;
• formulas;
• pricing;
• education;
• trends;
• business insights;
• summaries; and
• recommendations.
AI-generated and AI-assisted information may contain errors.
AI output may be inaccurate, incomplete, misleading, outdated, biased, inappropriate, or unsuitable for a user’s particular circumstances.
Users are responsible for reviewing and independently verifying AI output before relying on, publishing, communicating, implementing, or acting upon it.
AI output does not constitute medical, legal, tax, accounting, financial, employment, licensing, safety, or other regulated professional advice.
Professionals remain responsible for exercising independent professional judgment.
PLEY does not guarantee the accuracy, originality, reliability, availability, safety, or suitability of AI output.
To the fullest extent permitted by law, PLEY is not liable for decisions, services, content, losses, injuries, or other consequences arising from reliance upon AI-generated or AI-assisted information.
Users may not use AI Features to violate applicable law, facilitate fraud, infringe another person’s rights, compromise Platform security, or circumvent PLEY safeguards.
11. USER CONTENT
PLEY may allow users to upload, create, publish, send, store, or share photographs, videos, portfolios, posts, comments, reviews, ratings, messages, business information, profile information, formulas, service information, and other material (“User Content”).
As between you and PLEY, you retain ownership of your User Content.
You represent and warrant that you possess the rights and permissions necessary to submit User Content and grant the rights described in these Terms.
You may not knowingly submit content that violates intellectual-property, privacy, publicity, contractual, confidentiality, or other legal rights.
License to PLEY
By submitting User Content, you grant PLEY a non-exclusive, worldwide, royalty-free, transferable, sublicensable license to host, store, reproduce, display, distribute, communicate, format, resize, technically adapt, and otherwise use User Content as reasonably necessary to operate, provide, secure, improve, develop, market, and promote the Services.
Where account or privacy settings limit visibility, PLEY will use User Content consistent with those settings and the Privacy Policy.
The license generally ends when applicable User Content is deleted from PLEY’s active systems, except where copies reasonably remain in backups, security systems, legal records, records of transactions or communications, or where retention is otherwise permitted or required by law.
PLEY does not acquire ownership of User Content solely because it is uploaded to PLEY.
12. PHOTOS, PORTFOLIOS AND RIGHTS OF OTHERS
Users are responsible for ensuring they have the legal right to upload photographs, videos, portfolio materials, logos, music, text, or other content.
Professionals are responsible for obtaining any Client permissions or releases required by applicable law before publicly displaying identifiable Client photographs or information.
Users may not knowingly post copyrighted, confidential, private, or otherwise protected material without necessary authorization.
PLEY may remove or restrict allegedly infringing material and may terminate repeat infringers where appropriate.
13. REVIEWS AND RATINGS
PLEY may allow Clients, Professionals, Businesses, or other users to submit reviews, ratings, recommendations, or feedback.
Reviews reflect the views of the users submitting them and do not necessarily reflect PLEY’s views.
Users are responsible for statements they publish.
Reviews should reflect genuine experiences and may not contain intentionally false factual statements, unlawful threats, unlawful harassment, impersonation, manipulation, fraud, or content otherwise prohibited by PLEY policies or applicable law.
PLEY does not guarantee that every review is accurate, complete, fair, representative, or independently verified.
PLEY may, but is not required to, investigate disputed reviews.
PLEY may remove, restrict, moderate, decline to publish, or limit the visibility of content that PLEY reasonably believes violates these Terms, PLEY policies, applicable law, safety requirements, or Platform integrity standards.
PLEY is not obligated to resolve private disputes between users.
14. MESSAGING AND COMMUNICATIONS
PLEY may provide messaging, comments, notifications, and other communication tools.
Users are responsible for communications they send.
Users may not use PLEY communications to engage in fraud, unlawful harassment, threats, spam, impersonation, malicious software distribution, or other prohibited activity.
Subject to applicable law and the Privacy Policy, PLEY may use automated systems and other measures to detect fraud, spam, abuse, security threats, and policy violations.
PLEY may preserve or disclose communications when required by law or otherwise permitted under applicable law and the Privacy Policy.
15. PLEY TIP
PLEY may offer functionality allowing users to send voluntary gratuities or similar payments to eligible Professionals (“PLEY Tip”).
PLEY Tip facilitates transactions through PLEY and/or independent third-party payment providers.
Tips are voluntary unless clearly disclosed otherwise.
By using PLEY Tip, users authorize PLEY and applicable service providers to process information and transactions necessary to provide the feature.
PLEY may charge or facilitate platform, convenience, transaction, processing, or other fees where permitted by law. Applicable charges will be disclosed as required before completion of a transaction.
Tips Are Final
Tips are voluntary gratuities. Once submitted, a tip is generally final and is not refundable, and the full tip amount is passed to the Professional.
This does not limit any right you may have in respect of an unauthorized transaction, or a transaction made in error, which PLEY will review on request and address as required by law and by applicable card network rules.
Professionals Receiving Tips
Professionals are independently responsible for:
• applicable tax obligations;
• reporting income where required;
• maintaining accurate payout information;
• completing legally required identity, banking, or tax verification; and
• complying with laws applicable to payments received.
Receipt of Tips through PLEY does not create an employment relationship between the Professional and PLEY.
PLEY is not a payroll provider and does not provide tax advice.
Payment Holds, Delays and Reversals
PLEY or applicable payment providers may delay, hold, block, investigate, or reverse transactions where permitted or required because of:
• suspected fraud;
• chargebacks;
• unauthorized transactions;
• identity verification;
• sanctions or legal requirements;
• payment-network requirements;
• technical errors;
• account compromise;
• risk management; or
• violations of these Terms.
PLEY does not guarantee that every transaction or payout will be instantaneous or successfully completed.
Additional PLEY Tip terms or payment-provider terms may apply when presented to the user.
16. CHARGEBACKS, PAYMENT DISPUTES AND FRAUD
Users may not knowingly initiate fraudulent chargebacks or falsely characterize an authorized transaction as unauthorized.
PLEY may investigate disputed transactions and, where permitted by law, provide relevant information to payment processors, financial institutions, card networks, regulators, law enforcement, or other appropriate parties.
PLEY may restrict payment functionality, suspend accounts, withhold amounts where legally permitted, or terminate access in connection with suspected payment fraud or abuse.
Nothing in these Terms waives consumer rights that cannot lawfully be waived.
17. SUBSCRIPTIONS AND PAID SERVICES
PLEY may offer subscriptions, premium features, business tools, advertising, enhanced AI functionality, or other paid Services.
Pricing and applicable billing terms will be disclosed at the time of purchase.
Where clearly disclosed at enrollment, subscriptions may automatically renew until canceled.
Users are responsible for canceling a subscription through the applicable cancellation method before renewal if they do not wish it to renew.
Purchases made through Apple’s App Store, Google Play, or another marketplace may also be subject to that marketplace’s billing, cancellation, renewal, and refund rules.
PLEY may prospectively modify prices upon any notice required by applicable law.
Except where required by law or expressly stated otherwise in applicable purchase terms, amounts already paid are non-refundable.
18. TAXES
Users are responsible for taxes associated with their own services, business activities, income, employment relationships, purchases, gratuities, or transactions, except where applicable law expressly requires PLEY to collect, report, or remit taxes.
PLEY does not provide tax advice.
19. PROHIBITED CONDUCT
Users may not:
• violate applicable law through the Services;
• commit or facilitate fraud;
• impersonate another person or organization;
• unlawfully harass, threaten, stalk, or discriminate against others;
• publish unlawful content;
• manipulate reviews, ratings, search, or engagement;
• create fraudulent accounts;
• send spam;
• distribute malicious software;
• compromise or attempt to compromise Platform security;
• access accounts, systems, or data without authorization;
• scrape, harvest, copy, or systematically collect PLEY data without authorization except where such restriction is prohibited by applicable law;
• use unauthorized bots or automated systems;
• interfere with operation of the Services;
• circumvent technical or account restrictions;
• reverse engineer the Services except where applicable law prohibits such restriction;
• misuse another person’s personal information;
• infringe intellectual-property rights;
• misuse payment functionality;
• commercially exploit access to PLEY without authorization; or
• assist another person in prohibited conduct.
PLEY may investigate suspected violations and cooperate with governmental authorities where legally required or otherwise permitted.
20. COMMUNITY SAFETY AND MODERATION
PLEY may establish Community Guidelines and other policies governing user behavior and content.
PLEY reserves the right, but does not assume a general obligation, to review, moderate, restrict, remove, disable, or limit content or accounts when PLEY reasonably determines action is appropriate to:
• enforce these Terms;
• enforce PLEY policies;
• comply with applicable law;
• respond to complaints;
• prevent fraud or abuse;
• protect users;
• protect PLEY or third parties; or
• preserve the security and integrity of the Services.
Moderation involves judgment.
PLEY does not guarantee that every objectionable, inaccurate, offensive, unlawful, or policy-violating item will be detected or removed.
21. PLEY INTELLECTUAL PROPERTY
Except for User Content and third-party materials, PLEY and its licensors own the Services and associated intellectual property, including PLEY’s:
• software;
• code;
• designs;
• interfaces;
• graphics;
• databases;
• workflows;
• algorithms;
• trademarks;
• logos;
• branding;
• documentation;
• proprietary technology; and
• other protectable materials.
Subject to these Terms, PLEY grants users a limited, revocable, non-exclusive, non-transferable, non-sublicensable right to access and use the Services for their intended purposes.
No other rights are granted.
Users may not copy, sell, license, reproduce, distribute, modify, create unauthorized derivative works from, or commercially exploit PLEY intellectual property without PLEY’s written permission except where permitted by law.
22. FEEDBACK AND IDEAS
If you voluntarily provide suggestions, concepts, ideas, recommendations, feature requests, or other feedback regarding PLEY, you grant PLEY a perpetual, irrevocable, worldwide, royalty-free, transferable and sublicensable right to use, modify, incorporate, commercialize, disclose, and otherwise exploit that feedback without restriction or compensation.
PLEY may independently develop products, services, or features similar to ideas submitted by users.
23. THIRD-PARTY SERVICES
PLEY may interact with third-party services, including payment providers, app stores, social networks, mapping services, analytics providers, cloud providers, artificial-intelligence providers, identity-verification services, communications providers, booking platforms, or other integrations.
Independent third-party services are governed by their own terms and privacy practices.
To the fullest extent permitted by law, PLEY is not responsible for the acts, omissions, security, availability, content, policies, or performance of independent third parties.
24. SERVICE AVAILABILITY, CHANGES AND DATA
PLEY continuously develops and changes the Services.
PLEY may add, modify, test, restrict, suspend, replace, or discontinue features or Services.
PLEY does not guarantee uninterrupted, error-free, secure, or permanent availability of any particular feature.
Services may be interrupted because of maintenance, technical failures, telecommunications problems, third-party providers, security incidents, governmental action, force majeure, or other circumstances.
Users should independently preserve information they are legally, professionally, or commercially required to retain.
To the fullest extent permitted by law, PLEY is not responsible for data loss caused by circumstances outside PLEY’s reasonable control.
25. BETA AND EXPERIMENTAL FEATURES
PLEY may offer beta, preview, experimental, test, or early-access functionality.
Such functionality may contain errors, change without notice, behave unexpectedly, or be discontinued.
To the fullest extent permitted by law, experimental functionality is provided “AS IS” without any commitment that it will become generally available.
26. SUSPENSION AND TERMINATION
PLEY may suspend, restrict, limit, or terminate access to some or all Services when PLEY reasonably determines that:
• these Terms or PLEY policies have been violated;
• applicable law requires action;
• an account presents a fraud, payment, security, safety, or legal risk;
• an account is being used abusively;
• continued access may harm PLEY, users, or third parties;
• payment obligations remain unpaid; or
• action is otherwise reasonably necessary to protect the Services.
PLEY may act immediately without advance notice where reasonably necessary to address urgent fraud, security, safety, abuse, or legal concerns.
Where legally required, PLEY will provide applicable notice or rights.
Users may stop using PLEY at any time and may request account deletion subject to the Privacy Policy, technical requirements, legal obligations, fraud prevention, dispute resolution, and lawful retention requirements.
Provisions that by their nature should survive termination—including intellectual-property rights, payment obligations, disclaimers, limitations of liability, indemnification, and dispute-resolution provisions—will survive termination.
27. DISCLAIMER OF WARRANTIES
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”
PLEY AND ITS AFFILIATES, MEMBERS, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, CONTRACTORS, LICENSORS, AND SERVICE PROVIDERS DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, AVAILABILITY, AND QUIET ENJOYMENT.
PLEY DOES NOT WARRANT THAT:
• THE SERVICES WILL ALWAYS BE AVAILABLE OR ERROR-FREE;
• DATA WILL NEVER BE LOST;
• EVERY SECURITY INCIDENT CAN BE PREVENTED;
• AI OUTPUT WILL BE ACCURATE;
• USERS ARE WHO THEY CLAIM TO BE;
• PROFESSIONAL INFORMATION IS ALWAYS ACCURATE;
• PROFESSIONAL SERVICES WILL BE SAFE OR SATISFACTORY; OR
• A USER WILL RECEIVE CLIENTS, BUSINESS, INCOME, APPOINTMENTS, TIPS, REVIEWS, ENGAGEMENT, OR ANY OTHER PARTICULAR RESULT.
SOME JURISDICTIONS DO NOT ALLOW CERTAIN WARRANTY DISCLAIMERS. THESE DISCLAIMERS THEREFORE APPLY ONLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.
28. LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PLEY AND ITS AFFILIATES, MEMBERS, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, CONTRACTORS, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES OR FOR LOST PROFITS, REVENUE, BUSINESS, OPPORTUNITIES, GOODWILL, DATA, OR BUSINESS INTERRUPTION ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS, EVEN IF ADVISED THAT SUCH DAMAGES MAY OCCUR.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, PLEY IS NOT RESPONSIBLE FOR DAMAGES ARISING FROM:
• PROFESSIONAL SERVICES;
• USER CONDUCT;
• APPOINTMENTS OR CANCELLATIONS;
• PRODUCTS, CHEMICALS, TOOLS, OR PROCEDURES USED BY PROFESSIONALS;
• INJURIES OR ALLERGIC OR ADVERSE REACTIONS;
• USER CONTENT;
• REVIEWS;
• MESSAGES;
• AI OUTPUT;
• CLIENT RECORDS;
• THIRD-PARTY SERVICES;
• UNAUTHORIZED ACCOUNT ACCESS OUTSIDE PLEY’S REASONABLE CONTROL;
• PAYMENT-PROCESSOR OR FINANCIAL-INSTITUTION FAILURES; OR
• EVENTS OUTSIDE PLEY’S REASONABLE CONTROL.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PLEY’S AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF:
(A) THE AMOUNT THE CLAIMANT PAID DIRECTLY TO PLEY DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR
(B) ONE HUNDRED U.S. DOLLARS (US $100).
THE FOREGOING LIMITATIONS DO NOT APPLY TO LIABILITY THAT APPLICABLE LAW DOES NOT PERMIT PLEY TO EXCLUDE OR LIMIT.
29. INDEMNIFICATION
To the maximum extent permitted by applicable law, users using PLEY in connection with professional or business activities agree to defend, indemnify, and hold harmless PLEY and its affiliates, members, officers, directors, employees, agents, contractors, licensors, and service providers from third-party claims, liabilities, damages, judgments, losses, costs, expenses, and reasonable attorneys’ fees arising out of or relating to:
• services they provide;
• products they use, recommend, or sell;
• their User Content;
• their violation of these Terms;
• their violation of applicable law;
• their violation of another person’s rights;
• their misuse of the Services; or
• their business, employment, or contractor practices.
For Clients and other consumers, this provision applies only to the extent permitted by applicable law.
PLEY may assume control of the defense of a matter subject to indemnification, and the applicable user agrees to reasonably cooperate.
A user may not settle a claim in a manner that imposes liability or obligations on PLEY without PLEY’s written consent.
30. DISPUTES BETWEEN USERS
Users are primarily responsible for resolving disputes arising directly between themselves.
To the fullest extent permitted by applicable law, PLEY is not liable solely because a dispute arises between users regarding services, appointments, cancellations, reviews, products, communications, conduct, or other interactions for which PLEY is not legally responsible.
Nothing in this section excludes liability that applicable law does not permit PLEY to exclude.
31. DISPUTE RESOLUTION AND INFORMAL RESOLUTION
Before initiating formal proceedings against the other party, you and PLEY agree to make a good-faith effort to resolve the dispute informally, except where immediate legal relief is reasonably necessary or applicable law provides otherwise.
The complaining party should provide written notice reasonably describing the dispute and requested relief.
The parties will have at least thirty (30) days after receipt of notice to attempt informal resolution before commencing arbitration or litigation, unless a different period is required by applicable law.
32. BINDING INDIVIDUAL ARBITRATION
Except for disputes excluded below or where applicable law prohibits mandatory arbitration, you and PLEY agree that claims or disputes arising out of or relating to these Terms, the Services, or the relationship between you and PLEY will be resolved by binding individual arbitration rather than a trial before a judge or jury.
Arbitration will be administered by the American Arbitration Association ("AAA") under the applicable consumer or commercial rules, as appropriate.
The arbitrator may award individual relief available under applicable law subject to lawful limitations contained in these Terms.
Nothing in this provision prevents either party from bringing an eligible individual claim in small claims court.
Either party may seek appropriate injunctive or equitable relief concerning intellectual-property infringement, unauthorized access, security, misuse of the Services, or other circumstances where immediate relief is legally appropriate.
Nothing prevents a user from reporting concerns to or participating in proceedings before governmental or regulatory authorities where legally permitted.
33. CLASS ACTION AND JURY TRIAL WAIVER
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU AND PLEY AGREE THAT CLAIMS WILL BE BROUGHT ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF, CLASS MEMBER, OR REPRESENTATIVE IN A PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, PRIVATE ATTORNEY GENERAL, OR REPRESENTATIVE PROCEEDING.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, EACH PARTY ALSO WAIVES THE RIGHT TO A JURY TRIAL FOR CLAIMS SUBJECT TO THIS AGREEMENT.
An arbitrator may award relief only to the individual party seeking relief and only as necessary to resolve that party’s individual claim, except where applicable law requires otherwise.
Arbitration Opt-Out
A user may opt out of the arbitration agreement by providing written notice to PLEY within thirty (30) days after first accepting the version of these Terms containing the arbitration agreement.
The notice must identify the user’s PLEY account and clearly state that the user is opting out of arbitration.
Opting out of arbitration will not otherwise affect the user’s PLEY account or the remainder of these Terms.
Opt-out notices must be sent to:
34. PRIVACY
PLEY’s collection, use, disclosure, retention, and protection of personal information is described in the PLEY Privacy Policy.
By creating an account or using the Services, you acknowledge that the Privacy Policy has been made available to you.
Where applicable law requires consent for a specific data practice, PLEY will seek that consent as required.
35. ELECTRONIC COMMUNICATIONS
You agree that PLEY may provide legally permitted account, security, transaction, administrative, policy, and Service-related communications electronically.
Electronic communications may satisfy legal requirements that a communication be in writing to the extent permitted by applicable law.
Marketing communications are subject to applicable consent and opt-out requirements.
36. COPYRIGHT AND INTELLECTUAL-PROPERTY COMPLAINTS
PLEY respects intellectual-property rights.
Users who believe material available through PLEY infringes their rights may submit a complaint using PLEY’s designated reporting process.
PLEY may remove or restrict access to allegedly infringing material and may terminate repeat infringers where appropriate.
Additional procedures may be provided in PLEY’s Copyright/DMCA Policy.
37. CHANGES TO THESE TERMS
PLEY may update these Terms as the Services, business, technology, or applicable laws evolve.
When required by law, PLEY will provide notice of material changes.
PLEY may require users to affirmatively accept updated Terms before continuing to access some or all Services.
The “Last Updated” date identifies the current version.
Changes will not apply retroactively where prohibited by law.
38. FUTURE PRODUCTS AND FEATURES
Unless separate terms expressly apply, these Terms also govern new or modified functionality PLEY introduces as part of the Services.
Future functionality may include additional:
• artificial-intelligence services;
• appointment tools;
• payment services;
• professional tools;
• business-management tools;
• educational services;
• marketplace functionality;
• advertising;
• analytics;
• integrations;
• communication tools;
• APIs; and
• other PLEY products and technologies.
PLEY may establish supplemental terms for particular features.
39. FORCE MAJEURE
To the fullest extent permitted by law, PLEY will not be responsible for delay or failure caused by circumstances beyond PLEY’s reasonable control, including natural disasters, severe weather, fire, flood, epidemic, pandemic, war, terrorism, civil unrest, governmental action, labor disputes, power failure, internet or telecommunications failure, cyberattack, third-party infrastructure failure, or payment-network failure.
40. GOVERNING LAW
Except where mandatory consumer law provides otherwise, these Terms and disputes between you and PLEY are governed by the laws of the State of Washington, without regard to conflict-of-law principles.
For disputes not subject to arbitration, you and PLEY consent to jurisdiction and venue in the applicable state or federal courts located in Washington State, except where applicable law requires otherwise.
41. INTERNATIONAL USERS
PLEY may be accessible from locations outside the United States.
Users are responsible for complying with laws applicable to their own use of the Services.
Certain Services may not be available in every jurisdiction.
Nothing in these Terms limits mandatory rights under applicable law that cannot lawfully be waived.
42. ASSIGNMENT
Users may not assign or transfer these Terms or their rights under these Terms without PLEY’s prior written consent.
PLEY may assign or transfer these Terms in connection with a merger, acquisition, financing, restructuring, sale of assets, change of control, transfer to an affiliate, or similar corporate transaction, or otherwise as permitted by applicable law.
43. SEVERABILITY
If a provision of these Terms is determined to be invalid, illegal, or unenforceable, it will be enforced to the maximum extent legally permissible or severed as necessary.
The remaining provisions will remain in effect.
44. NO WAIVER
PLEY’s failure to enforce a provision does not waive PLEY’s right to enforce it later.
A waiver by PLEY must be expressly authorized.
45. ENTIRE AGREEMENT
These Terms, the Privacy Policy, and additional terms or policies expressly incorporated by reference constitute the agreement between you and PLEY concerning the Services they govern.
They supersede prior agreements concerning the same subject matter except where expressly stated otherwise.
Specific Services may be governed by supplemental terms.
Where supplemental terms conflict with these Terms regarding that specific Service, the supplemental terms control to the extent of the conflict.
46. NO THIRD-PARTY BENEFICIARIES
Except where expressly provided, these Terms do not create enforceable rights for third-party beneficiaries.
47. CONTACT PLEY
Questions concerning these Terms may be directed to:
PLEY LLC
legal@thepleyapp.com
United States
Privacy-related inquiries should be submitted using the contact information provided in PLEY’s Privacy Policy.
ACKNOWLEDGMENT
BY CREATING A PLEY ACCOUNT OR SELECTING “AGREE & CONTINUE” WHEN THESE TERMS ARE PRESENTED, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO THESE TERMS OF SERVICE AND ACKNOWLEDGE THAT PLEY’S PRIVACY POLICY HAS BEEN MADE AVAILABLE TO YOU.
IF YOU DO NOT AGREE TO THESE TERMS, DO NOT CREATE AN ACCOUNT OR CONTINUE USING SERVICES FOR WHICH ACCEPTANCE IS REQUIRED.
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